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Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager.
We need a true and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform

Key responsibilities:

• L2 Support: Diagnose, investigate, and resolve technical issues and requests from B2B clients
• Client Integrations: Lead API integration processes, present product capabilities, and provide end-to-end onboarding support
• Product Setup: Assist clients in configuring and customizing our solutions to fit their specific requirements
• Feature Analysis: Gather client feedback, contribute to feature scoping, and collaborate with product, engineering, and analytics teams
• Issue Coordination: Manage and prioritize technical tasks, ensuring timely and high-quality delivery across departments

Requirements:

• Previous experience in technical support or a similar client-facing technical role
• Upper-Intermediate or higher proficiency in English (spoken and written)
• Understanding of the payments ecosystem, including gateways, acquirers, card schemes, and merchant needs
• Proficiency with tools like Postman and browser developer tools

Nice to have:

• Solid understanding of HTTP, APIs, REST, SOAP, JSON
• Familiarity with the ELK stack or similar logging/monitoring tools
• Strong presentation skills — confident in leading calls, demos, and client-facing discussions

What we offer:

• Comprehensive Mental Health Programme
• Private insurance (depending on contract type)
• Paid gym memberships
• Free English lessons (online)
• +1 day off per calendar year
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

About Us:

SOFTSWISS is an international technology company with software development expertise in iGaming, fintech, and martech.

We employ on-site, hybrid, and remote teams across multiple offices and countries around the world. SOFTSWISS is known as a celebrated and trusted partner for clients working across diverse niches.

SOFTSWISS in numbers:

• Founded in 2009
• 2,000+ employees
• 4 offices worldwide
• 9 proprietary products
• 1,200+ brands using our software